Refund & Cancellation Policy
At Pruthvikart.com (“Pruthvikart”, “we”, “us”, or “our”), we provide digital import-export trade data, buyer information, market research data, and related business intelligence services. Because our products are primarily digital and electronically delivered, we follow the refund and cancellation terms outlined below.
1. No Refund After Purchase
Once a customer completes a payment for a trade-data product or service, the order is generally considered final and non-refundable.
Once the purchased data has been delivered, shared, accessed, or made available to the customer, the payment cannot be refunded or reversed. This policy applies because digital trade-data products cannot be physically returned after delivery or access.
2. Please Verify Before Purchasing
Customers are encouraged to carefully review the following details before making a purchase:
- Product or data category
- HS Code
- Country
- Number of records/buyers
- Data period
- Pricing
- Product description
- Delivery method
If you are unsure whether a particular data product meets your requirements, please contact our team before making the payment.
3. Data Accuracy and Business Results
Purchasing Pruthvikart data does not guarantee:
- A response from any buyer or importer
- A successful sale
- A purchase order
- A business relationship
- A specific number of customers
- Any particular revenue or profit
Trade data is provided as a business research and prospecting resource. Pruthvikart makes reasonable efforts to provide useful and structured information; however, we do not guarantee that every record will always be 100% accurate, complete, current, or error-free.
Therefore, dissatisfaction with business results, lack of response from a buyer, or failure to generate a sale does not qualify for a refund.
4. Incorrect Product Selection
Customers are responsible for selecting the correct Country, Product, HS Code, Data requirement, Quantity of records, and Data period. If a customer purchases the wrong data product due to their own selection error, the payment will generally not be refundable.
5. Duplicate or Previously Purchased Data
If a customer purchases data that they have previously purchased from Pruthvikart, the payment will generally not be refundable. Customers should verify their previous purchases before placing a new order.
6. Technical or Delivery Issues
If you do not receive the purchased data due to a technical problem, payment processing issue, or delivery failure caused by Pruthvikart, please contact us within 5 days of the purchase.
After reviewing the issue, Pruthvikart may, at its discretion: re-deliver the purchased data, correct a technical issue, or provide an appropriate alternative solution. A technical or delivery issue does not automatically entitle the customer to a cash refund.
7. Unauthorized or Fraudulent Transactions
If you believe that an unauthorized transaction has been made using your payment method, contact us immediately. We may request appropriate information to verify the transaction and investigate the matter. Any refund or reversal in such circumstances will be handled according to the applicable payment provider's rules and applicable law.
8. Cancellation
Once payment has been successfully completed, an order generally cannot be cancelled if the data preparation, processing, delivery, or access has already started. Customers should contact Pruthvikart before making payment if they have any questions about the product or service.
9. Exceptions Required by Law
Nothing in this Refund Policy is intended to remove or restrict any refund, cancellation, or consumer rights that cannot legally be excluded under applicable law. Where a refund is legally required, Pruthvikart will process it in accordance with the applicable legal requirements.
10. Contact Us
For questions regarding payments, refunds, cancellations, or order-related issues, please reach out to us:
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